King Law Offices increased qualified leads by 33.9%, while Modern Law reduced abandoned calls from 23% to approximately 1%

London — 21 August, 2026 — Lexidesk, an AI-powered phone and website-chat intake system developed for consumer-facing law firms, today reported intake results from King Law Offices and Modern Law following their implementation of the platform. King Law Offices recorded a 33.9% increase in qualified leads and achieved a 100% call answer rate without additional advertising spend. Modern Law reduced its abandoned-call rate from 23% to approximately 1%.

The figures focus on a practical issue for firms serving individual consumers: what happens after a prospective client first calls or starts a website chat. Demand alone does not ensure that an inquiry will be answered, evaluated under the firm’s criteria and advanced to a consultation. Each step requires a consistent intake process, particularly when inquiries arrive outside normal business hours or when staff members are handling other matters.

King Law Offices reports more qualified leads without added advertising

King Law Offices reported that qualified leads increased by 33.9% after implementation. The firm also reported a 100% call answer rate, meaning that incoming calls covered by the reported measure were answered rather than going unanswered. The increase occurred without additional advertising spend, indicating that the reported gain came from handling existing inquiry volume rather than purchasing more demand.

“Lexidesk booked nine paid consultations over a single weekend, entirely outside business hours and without human staff involvement, a clear sign of what’s possible when intake is no longer the bottleneck,” said Brian King, Founder and Managing Attorney at King Law Offices.

The King Law Offices results provide one example of how intake operations can affect the number of inquiries that reach the qualification stage. 

Modern Law reports a lower abandoned-call rate

Modern Law reported that its abandoned-call rate fell from 23% to approximately 1% after implementing Lexidesk. An abandoned call generally refers to a caller disconnecting before the intake interaction is completed.

The reported change suggests that a larger share of callers remained connected long enough to enter the intake process. 

“Amazing! I know in September before we really started using Lexi. Our lead to schedule rate was 31% and in December it was 49%. That’s quite a jump,” said Billie Tarascio, Founder and Managing Attorney at Modern Law.

Connecting initial inquiries with a structured intake workflow

Lexidesk is designed to answer phone and website-chat inquiries around the clock and conduct conversational legal lead qualification using criteria set by each firm. The legal intake software can assign custom lead scores and, where appropriate under the firm’s workflow, book a consultation directly.

The system can also prepare structured case summaries and synchronize intake information with a firm’s CRM. Its available capabilities include recognizing returning callers, transferring urgent matters to the firm with a briefing and following up with prospective clients who do not book a consultation during the initial interaction.

For consumer-facing practices, the intake path can involve several operational decisions: whether the inquiry falls within the firm’s practice areas, geography and case criteria; whether the matter requires urgent attention; and whether the prospective client is ready to schedule. A system that applies firm-specific rules can help organize those decisions while preserving the firm’s role in determining how matters are evaluated and handled.

A limited view of a developing operational role

Taken together, the two reported cases offer an early, limited example of AI legal intake developing beyond a call-answering function. The technology can serve as operational infrastructure for moving an inquiry through qualification and, when appropriate, consultation scheduling, while passing structured information to the law firm.