Robert Ambrogi Blog
EvenUp, a legal technology company leveraging AI to transform personal injury law, today announced two new products that expand the capabilities of its platform for performing case analysis and for keeping in contact with clients: AI Playbooks and Voice Agent.
It also announced major enhancements to the AI Drafts product suite it released two months ago.
Related: How It Works: My 15 Minute Demo with EvenUp.
AI Playbooks
EvenUp calls its core platform the Claims Intelligence Platform, and the new AI Playbooks feature is incorporated within that platform.
According to EvenUp, the AI Playbooks feature analyzes your case files and extracts the insights you need every time you upload new documents.
It uses EvenUp’s custom AI model, Piai, to scan records, spot patterns, and highlight important facts. This replaces hours of manual file review with up-to-date, efficient case analysis, EvenUp says.
Among the capabilities this provides for PI firms:
- Automatically flag issues that could compromise the value of a case, such as liability, prior injuries or conflicting testimony.
- Identify high-value opportunities by automatically flagging cases in which certain factors exist, such as traumatic brain injury, commercial defendants, and DUI.
- Standardize case evaluation to consistently apply firm policies.
Voice Agent
EvenUp says that its new Voice Agent — which is currently available in an early-access phase — is a first-of-its-kind conversational AI built to support PI firms throughout the case lifecycle, starting with care management.
Already in use by select customers, Voice Agent augments staff capacity by handling high-volume, time-consuming client outreach, the company says.
“Voice Agent> doesn’t just check in — it listens,” the company says. “Voice Agent helps firms understand how clients are feeling, assess satisfaction with care, and surface any outstanding issues to case managers that may require follow-up.”
While other voice agents often focus solely on client intake, EvenUp says its supports firms 24/7 across the full case lifecycle. “Voice Agent helps law firms stay ahead of potential gaps with timely, structured outreach, ensuring no case falls through the cracks,” the company says.
“The AI voice assistant has seamlessly integrated into our workflow, reaching out to clients, managing appointments, and identifying follow-ups,” said Jack Bazerkanian, managing partner at C&B Law Group, one of the customers already using the product. “Many clients don’t even realize they’re speaking with an AI, and it’s already catching details that could have slipped through the cracks. It’s exactly the kind of technology we need to scale personalized support without adding to our team’s workload.”
Interested firms can join the Early Access waitlist.
AI Drafts
Also today, EvenUp announced new features for its AI Drafts suite, which it launched May 15.
Among the new features is one-click regeneration, which allows users to instantly update documents such as complaints, medical summaries, and responses to interrogatories when new records or evidence are added.
Within the next few weeks, EvenUp says, firms will be able to upload and regenerate documents based on previous document examples, without even needing a prompt.
Another new feature, Enhanced Exhibit Management, centralizes the core functionality of tools such as Microsoft Word and Adobe into one streamlined experience within the EvenUp platform.
Offering precise, page-level control, the feature enables users to reorder, extract and organize individual exhibit pages with drag-and-drop ease, the company says. This eliminates the need for external editing software and can help save time when preparing for negotiation, mediation, and trial.
Founded in 2019 in San Francisco, EvenUp has raised a total of $220.5 million, including a $135 million Series D round last October led by Bain Capital Ventures.