Just a few days ago, I titled a post here, Maybe I Need to Give Up on Adobe Acrobat X Pro. As I explained there and in an earlier post, I was never able to install and run Adobe Acrobat X Pro. Try as I might, it crashed every time I tried to launch it. An Adobe support technician seemed as clueless as me. I tried everything I could think of. He seemed to have tried everything he could think of. All without success.

Today, a different Adobe technician called me back. In under five minutes, he had Acrobat up and running without a glitch. I am enormously thankful to him.

His fix was surprisingly simple. He had me create a new user account in Windows with full administrative privileges. He then had me log in as that new user and install Acrobat there. Once I logged back in under my usual username, there was Acrobat and it worked seamlessly.

I assume this means that there was some conflict between Acrobat and another program running under my username. Whatever the problem was, I am glad it is fixed.

Photo of Bob Ambrogi Bob Ambrogi

Bob is a lawyer, veteran legal journalist, and award-winning blogger and podcaster. In 2011, he was named to the inaugural Fastcase 50, honoring “the law’s smartest, most courageous innovators, techies, visionaries and leaders.” Earlier in his career, he was editor-in-chief of several legal publications, including The National Law Journal, and editorial director of ALM’s Litigation Services Division.