Customer service, federal style

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Did you know that there is a federal government entity devoted to improving customer service by federal agencies? It is called USA Services, and its mission is to present U.S. citizens with a single point of reference for government, allowing them to receive accurate, timely and consistent answers and information.

Better yet, USA…

Google says its index outsizes others

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Google now says its search index is three times larger than that of any other search engine, CNET News.com reports. “We’re announcing tonight that in terms of unduplicated pages our index is now three times larger than any other search engine,” CEO Eric Schmidt told CNET. Google will stop providing on its search…

PC Law is bought; CompuLaw is sued

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Two items in the news today involving providers of law office software.

LexisNexis announced today that is has acquired Toronto-based Alumni Computer Group, the developer of PCLaw and PCLawPro time, billing and accounting software for law firms. An announcement said: “PCLaw will become part of the LexisNexis portfolio of content, software, and services…

Will Katrina cases drain pool of experts?

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As insurers and legal professionals begin to sift through damage claims in the wake of Hurricane Katrina, the demand for experts in key areas is likely to be unprecedented. The sheer volume of cases could quickly drain the pool of qualified experts, leaving lawyers in the lurch.

This was the conclusion of an article I…