This week, LexisNexis announced the opening of its Customer Innovation Lab in New York City — a physical space where legal professionals, LexisNexis engineers, and AI companies such as OpenAI and Amazon Web Services sit in the same room and build legal AI together, in real time.

The company is calling it a new model for how legal AI gets built and shipped: Instead of developing products internally and asking customers to validate them afterward, customers bring their pain points into the lab, engineers code against them on the spot, and prototypes that pass muster can move into Lexis+ with Protégé in a matter of weeks.

Our guest today is the person leading that effort: Greg Dickason, chief technology officer of LexisNexis Legal & Professional. Dickason joined LexisNexis in 2019 and previously ran the company’s Asia-Pacific business, where he launched Lexis+ AI in that region. Before LexisNexis, he was chief technology officer at CoreLogic.

In a conversation with host Bob Ambrogi recorded just ahead of the launch, Dickason explains what actually happens inside the lab as engineers code live alongside customers, and how this differs from the customer input LexisNexis has always said drives its product development. They also discuss what has already come out of the lab, including a multimedia Protégé Vault that lets a lawyer query a video deposition; why legal drafting is the lab’s first priority; and how Dickason sees agents reshaping legal work.

Listen to the audio:

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Photo of Bob Ambrogi Bob Ambrogi

Bob is a lawyer, veteran legal journalist, and award-winning blogger and podcaster. In 2011, he was named to the inaugural Fastcase 50, honoring “the law’s smartest, most courageous innovators, techies, visionaries and leaders.” Earlier in his career, he was editor-in-chief of several legal publications, including The National Law Journal, and editorial director of ALM’s Litigation Services Division.