In the legal industry, the concept of design thinking has become synonymous with the name Margaret Hagan. Director of the Legal Design Lab at Stanford Law School’s Center on the Legal Profession, she is also a lecturer at the Stanford, a ubiquitous speaker at legal conferences worldwide, and a leading advocate for making the law more accessible.

After graduating from Stanford Law in 2013, she became a fellow at the, where she launched the Program for Legal Tech & Design, experimenting in how design can make legal services more usable, useful and engaging. She also started the blog Open Law Lab to document legal innovation and design work.

Now, she teaches a series of project-based classes, with interdisciplinary student groups tackling legal challenges through user-focused research and design of new legal products and services. She also leads workshops to train legal professionals in the design process, to produce client-focused innovation. During the past year, Hagan has played a leading role in helping Utah launch an ambitious experiment in legal regulatory reform.

At the recent Innovations in Technology Conference presented by the Legal Services Corporation, Hagan sat down with me to record a live conversation  about design thinking in law and how it can enhance access to justice.


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Photo of Bob Ambrogi Bob Ambrogi

Bob is a lawyer, veteran legal journalist, and award-winning blogger and podcaster. In 2011, he was named to the inaugural Fastcase 50, honoring “the law’s smartest, most courageous innovators, techies, visionaries and leaders.” Earlier in his career, he was editor-in-chief of several legal publications, including The National Law Journal, and editorial director of ALM’s Litigation Services Division.